Technical & Account FAQs

Technical Questions

Q: What browsers are supported?

A: OutdoorShare works on all modern browsers — Chrome, Firefox, Safari, Edge (latest versions). Internet Explorer is not supported.

Q: Is OutdoorShare mobile-friendly?

A: Yes — both the storefront and admin dashboard are fully responsive and work on phones and tablets.

Q: Can I use OutdoorShare on multiple devices at the same time?

A: Yes — there's no device limit. Multiple staff members can be logged in simultaneously.

Q: How do I reset my password?

A: On the admin login page, click Forgot Password and enter your email. You'll receive a reset link within a few minutes.

Q: Can I export my data?

A: Data export features are on the roadmap. Contact support if you urgently need a data export.

Q: Is my data backed up?

A: Yes — all data is backed up daily. We maintain 30 days of rolling backups.

Account Questions

Q: Can I have multiple storefronts under one account?

A: The current architecture supports one storefront per account (tenant). Multiple storefronts require separate accounts.

Q: How do I close my account?

A: Email support@myoutdoorshare.com with your account details. We'll archive your data per our data retention policy.

Q: What is the uptime SLA?

A: OutdoorShare targets 99.9% uptime. Check status.myoutdoorshare.com for live status information.