Stripe Connect & Payments — Frequently Asked Questions

Stripe Connect Setup

Why does OutdoorShare use Stripe Connect? Stripe Connect allows payments from renters to go directly to your Stripe account — OutdoorShare never holds your money. This means faster access to funds, full transparency on transactions, and the security of Stripe's payment infrastructure.

What information does Stripe need to onboard me? Stripe's Know Your Business (KYB) process typically requires: Your legal business name, address, and phone number. A valid government-issued ID for the account owner. Your bank account details (routing and account number) for payouts. Your tax ID (EIN for businesses, SSN for sole proprietors). A business website or description of your rental activity.

Can I use a personal Stripe account? Yes, you can connect a personal Stripe account if you operate as a sole proprietor. However, a business Stripe account is recommended for tax reporting clarity and higher payout limits.

I completed the Stripe setup but my storefront says "Stripe not connected" — what do I do? Go to Settings → Payments and click Reconnect Stripe. If that doesn't resolve it, log into your Stripe dashboard and check that your account is fully verified (no pending requirements under "Complete your profile"). Contact OutdoorShare support if the issue persists.

Can I connect Stripe later after setting up everything else? Yes. You can complete all other setup steps and publish your storefront with Stripe pending. However, renters will not be able to complete online payments until Stripe is fully connected.

Payouts

When are funds available after a booking? Stripe typically holds funds for a short period (1–7 days) after a payment. Once available, they are included in your next payout according to your payout schedule (daily, weekly, or monthly).

How do I change my payout schedule? Log into your Stripe dashboard () and navigate to Payouts → Payout schedule. You can choose daily, weekly, or monthly payouts.

Can I request an instant payout? Stripe offers Instant Payouts (for a small fee) if your bank supports it. This is managed entirely within your Stripe dashboard — OutdoorShare does not control payout timing.

What currency are payouts in? Payouts are made in USD. If your bank account is in another currency, your bank will handle the conversion.

Fees

How is the platform fee calculated? OutdoorShare deducts its platform fee from the booking total before the remainder is sent to your Stripe account. The fee percentage is defined in your subscription agreement.

Example: If a booking is $200 and the platform fee is 5%, your net payout is $190 minus Stripe's processing fee (~2.9% + $0.30).

Does Stripe charge a processing fee? Yes. Stripe charges approximately 2.9% + $0.30 per successful online transaction. This is separate from the OutdoorShare platform fee and is deducted automatically by Stripe.

Are there fees for refunds? OutdoorShare does not charge an additional fee for refunds. Stripe's processing fee on the original transaction is not returned (this is Stripe's standard policy).

Payment Issues

What do I do if a renter's payment is declined? Declined payments happen before a booking is confirmed, so no booking is created. The renter is prompted to use a different card. You do not need to take any action.

What if a renter files a chargeback? If a renter disputes a charge with their bank (a "chargeback"), Stripe will notify you via email and request evidence. Log into your Stripe dashboard to respond with: The signed waiver or rental agreement. The booking confirmation details. Photos of the equipment at pickup and return. Any communications with the renter.

Respond promptly — Stripe sets strict deadlines (usually 7–10 days) for chargeback responses. OutdoorShare can provide booking records to support your case.

Can I set a security deposit? Yes. In Settings → Payments, set a default security deposit amount. The deposit is authorized on the renter's card at booking and released after a successful, damage-free return. If a claim is filed, the deposit can be captured rather than released.