Payment & Refund FAQs

Payment Questions

Q: Which payment methods can customers use?

A: Any credit or debit card supported by Stripe (Visa, Mastercard, Amex, Discover). Apple Pay and Google Pay are also supported where available.

Q: When do I receive my payout?

A: Stripe pays out to your linked bank account typically 1–2 business days after a payment is made, depending on your account's payout schedule.

Q: Why was a payment declined?

A: Common reasons: insufficient funds, card expired, bank blocking the transaction, or AVS mismatch. The customer should contact their bank or try a different card.

Q: Can I charge a customer in a different currency?

A: Your storefront uses the currency configured in your Settings. Multi-currency checkout is handled by Stripe.

Q: How are platform fees deducted?

A: Platform fees are deducted automatically before your payout — you never need to send a separate payment.

Refund Questions

Q: How do I issue a full refund?

A: In your Stripe Dashboard, go to the payment and click Refund. OutdoorShare will reflect the booking status change once Stripe processes it.

Q: How long does a refund take?

A: 5–10 business days to appear on the customer's statement, depending on their bank.

Q: Can I issue a partial refund?

A: Yes — in Stripe, enter the partial refund amount manually.

Q: What happens to the platform fee if I refund?

A: OutdoorShare refunds its portion of the platform fee proportionally on full refunds. For partial refunds, contact support.