Messaging Renters
Send and receive messages with renters directly from the admin dashboard.
Category: Customer Management
Overview
The Messages module lets you have direct conversations with renters. Messages are sent from your connected Gmail address and responses appear in the dashboard inbox.
Sending a message
From the booking detail: Open any booking. Click Send Message. Type your message and click Send.
From the Messages inbox: Go to Messages in the sidebar. Click Compose. Search for a customer by name or email, write your message, and send.
Inbox
The Messages inbox shows all your conversations sorted by most recent. Unread message count appears as a badge on the sidebar icon.
FAQ
Q: Can renters initiate a message to me?
A: Yes — from their booking detail page, renters have a Message Host button.
Q: Are messages kept with the booking record?
A: Yes — all messages related to a booking are visible in the booking's timeline.