Damage Claims

When to file a claim

File a damage claim when equipment is returned with damage beyond normal wear and tear, or if equipment goes missing.

Filing a claim Go to Claims in the sidebar, or open the booking detail page and click File Claim. Select the booking. Describe the damage — type, severity, estimated repair/replacement cost. Upload supporting photos (return photos from the booking are automatically attached). Set the claim amount. Click Submit Claim.

Claim statuses

| Status | Description | |--------|-------------| | Open | Just filed, under review | | Evidence Requested | Awaiting more info from renter | | Approved | Claim accepted; charge pending | | Charged | Renter's card charged for the claim amount | | Disputed | Renter is contesting the claim | | Resolved | Fully closed |

Charging the renter

When a claim is approved, click Charge Renter to convert the security deposit hold into an actual charge (if the deposit covers the amount), or initiate a separate charge.

FAQ

Q: What if the deposit doesn't cover the full damage cost?

A: You can charge an additional amount beyond the deposit. The renter's card must be on file.

Q: How long after a rental can I file a claim?

A: We recommend filing within 48 hours of return while photos and evidence are fresh. There's no hard deadline in the system.

Q: Can a renter dispute a claim?

A: Yes — renters can contest claims through the platform. Both sets of photos are available for comparison.