Booking FAQs

General Booking Questions

Q: Can I accept bookings without connecting Stripe?

A: Yes — you can create bookings manually in the admin and mark them as paid offline. For online card payments, Stripe Connect is required.

Q: How do I cancel a booking?

A: Open the booking detail page, scroll to the bottom, and click Cancel Booking. A cancellation email is sent to the renter automatically. You must manually process any refund through Stripe.

Q: Can customers modify their booking dates?

A: Not self-service yet. Contact the admin to change dates. The admin can edit booking dates from the booking detail page.

Q: What happens if two customers try to book the same item at the same time?

A: OutdoorShare checks availability at payment time. The first successful payment wins; the second customer sees an "unavailable" message.

Q: How do I handle a no-show?

A: Mark the booking as Cancelled and apply any applicable cancellation fee. If you have a deposit, you can retain it per your cancellation policy.

Q: Can I offer a refund on a completed booking?

A: Refunds are processed through your Stripe dashboard. OutdoorShare doesn't initiate refunds automatically — you control the refund policy.

Q: Why does the booking status still show "Pending"?

A: Pending means the customer has requested but payment hasn't been confirmed, or you haven't confirmed it yet. Go to the booking detail and click Confirm Booking.