Account & Technical — Frequently Asked Questions

Login & Access

How do I log into my admin dashboard? Go to and sign in with your email and password. Replace "yourbrandname" with your company's storefront slug (e.g. "blueriverrentals").

I forgot my password — what do I do? On the login page, click Forgot password? and enter your email address. You will receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Can I change my admin email address? Go to Settings → Account and update your email address. You will need to verify the new address via a confirmation link before the change takes effect.

My account is locked — what happened? Accounts are temporarily locked after multiple failed login attempts as a security measure. Wait 15 minutes and try again. If the issue persists, contact OutdoorShare support.

Can I have multiple admin accounts? Yes. Use Team → Invite Member to add additional admins. Assign them the appropriate role (Owner, Manager, or Staff).

Team & Roles

What can a Staff member see and do? Staff members can view and manage bookings and view the customer list. They cannot edit listings, view financial data (wallet/billing), or access team settings.

What can a Manager do vs. an Owner? Managers have access to all operational features (listings, inventory, bookings, quotes, claims, customers, analytics) but cannot access billing, change subscription plans, or manage team membership. Owners have full access to everything.

Can I limit a team member to specific listings? Not currently — role access is platform-wide. Listing-level permissions are on the product roadmap.

How do I remove a team member immediately? Go to Team, click the ··· menu next to the team member, and select Remove. Their access is revoked immediately. Their records (bookings they created, notes they left) are preserved.

Settings & Customization

Can I change my storefront URL slug? Contact OutdoorShare support to change your slug (e.g. from "blueriver" to "blueriverrentals"). This will break any existing links shared with customers, so plan the change carefully.

Can I have multiple storefronts under one account? Each OutdoorShare account manages one storefront. If you need multiple storefronts (e.g. for different locations or brands), contact support to discuss a multi-location setup.

How do I change the currency on my storefront? Go to Settings → Payments and update the currency. Note: Stripe processes payments in the currency shown on your storefront, so only change this if your Stripe account supports the new currency.

Can I embed my storefront in my own website? Yes. You can link to your OutdoorShare storefront from your website, or use your storefront URL directly. Embedding the storefront in an iframe is not officially supported and may cause display issues.

Troubleshooting

My listings aren't showing on the storefront — why? Check that each listing is: Active (not deactivated). Has at least one unit in inventory. Has at least one photo uploaded. Has a price set.

All four must be true for a listing to appear to renters.

Renters say they can't complete a booking — what should I check? Confirm Stripe is connected and fully verified (Settings → Payments). Confirm the listing has available inventory for the requested dates. Check that the renter has completed identity verification. Ask the renter to try a different browser or device.

Emails aren't being received by renters — what do I do? Go to Communications and confirm the email was sent (status: Delivered). Ask the renter to check their spam/junk folder. Verify the email address on the booking is correct. If all looks correct but delivery fails, contact OutdoorShare support.

My analytics data looks wrong — why? Analytics only reflect confirmed and completed bookings. Pending or cancelled bookings are not included. Data updates in real time but may lag by a few minutes during high-traffic periods.

How do I contact OutdoorShare support? Email: contact.us@myoutdoorshare.com Phone: 801-653-0765 In-app: Go to Feedback in the sidebar to submit a bug report or support request.

Response times: urgent issues within 1 business day, general questions within 2–3 business days.